Terms of Service
Last Updated: May 12, 2026
1. Acceptance of Terms
By accessing or using the Balance Score mobile application ("the App") and related services (collectively, "the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not access or use the Service.
These Terms constitute a legally binding agreement between you and SGROI Studio Lab ("we," "us," or "our"). Please read them carefully.
2. Description of Service
Balance Score is a nutritional tracking application that calculates a Nutritional Completeness Score (NCS) based on self-reported meal data. The Service includes:
- AI-powered meal analysis from text descriptions and photographs
- Nutrient tracking across 25 essential nutrients
- A Nutritional Completeness Score (0-100) based on dietary adequacy
- Food-based recommendations to address identified nutrient gaps
- Historical trend tracking and progress monitoring
- Personalized nutrient targets based on dietary pattern, sex, and life stage
3. Eligibility
To use the Service, you must:
- Be at least 13 years of age
- If under 18, have the consent of a parent or legal guardian
- Have the legal capacity to enter into a binding agreement
By using the Service, you represent and warrant that you meet these eligibility requirements. If you are using the Service on behalf of a minor (with their parent or guardian's consent), the parent or guardian assumes full responsibility for the minor's use of the Service.
4. User Accounts
To use certain features of the Service, you must create an account. When you create an account, you agree to:
- Provide accurate, current, and complete registration information
- Maintain and promptly update your account information to keep it accurate
- Maintain the security and confidentiality of your password
- Accept responsibility for all activities that occur under your account
- Notify us immediately at [email protected] if you suspect unauthorized access to your account
Each account is for a single individual. Account sharing is not permitted. We reserve the right to suspend or terminate accounts that violate these requirements.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
- Misrepresent your identity or provide false information
- Attempt to access, tamper with, or use non-public areas of the Service or our technical delivery systems
- Attempt to access or search the Service through any means (automated or otherwise) other than the interfaces provided by us, unless you have been specifically allowed to do so in a separate agreement
- Use any automated system, including bots, scrapers, or spiders, to access or collect data from the Service
- Transmit any viruses, malware, or other harmful or disruptive code
- Interfere with or disrupt the integrity or performance of the Service
- Attempt to access another user's account or data
- Use the Service to generate content that is harmful, threatening, abusive, or otherwise objectionable
6. Health and Medical Disclaimer
IMPORTANT: Please Read Carefully
Balance Score is an EDUCATIONAL tool. It is NOT a medical device.
The Service does NOT provide medical advice, medical diagnosis, or medical treatment. Balance Score has NOT been evaluated or approved by:
- The U.S. Food and Drug Administration (FDA)
- The Agência Nacional de Vigilância Sanitária (ANVISA) in Brazil
- The European Food Safety Authority (EFSA) in the European Union
- Any other health or food safety regulatory agency in any jurisdiction
The Nutritional Completeness Score (NCS) and all nutrient data provided by the Service are ESTIMATES based on:
- Publicly available nutritional data from the USDA FoodData Central database
- AI-powered analysis of self-reported meal descriptions and photographs
- Published peer-reviewed research on bioavailability and nutrient interactions
AI meal analysis may contain inaccuracies. The AI may not correctly identify all ingredients, quantities, or preparation methods, which can affect the accuracy of nutrient estimates.
You should ALWAYS consult a qualified healthcare professional (physician, registered dietitian, or other licensed healthcare provider) before making significant changes to your diet, especially if you:
- Are pregnant, lactating, or planning pregnancy
- Have a medical condition (including but not limited to diabetes, kidney disease, eating disorders, or metabolic disorders)
- Take medications that may interact with nutrients (including blood thinners, immunosuppressants, or thyroid medications)
- Are an adolescent who is still growing
- Are a senior (over 65 years of age)
- Experience symptoms that may be related to nutritional deficiency
In case of a medical emergency, call your local emergency number immediately (911 in the United States, 192/SAMU in Brazil, 112 in the European Union). Balance Score is not an emergency medical service.
The Service is not intended to replace professional nutritional counseling, medical advice, or treatment from qualified healthcare providers.
7. Subscription and Payment
7.1 Free Tier
Balance Score offers a Free tier with basic functionality at no cost. The Free tier includes text-based meal logging, daily NCS score, top 3 nutrient deficits, plant-forward food tips, 7-day trend chart, and personalized nutrient targets.
7.2 Coach Tier
The Coach tier is available as a paid subscription via in-app purchase through the Apple App Store. Pricing is as follows:
- Monthly: $6.99/month
- Annual: $49.99/year
Pricing is subject to change. We will provide reasonable notice before any price increases take effect.
7.3 Auto-Renewal
Subscriptions automatically renew at the end of each billing period unless canceled at least 24 hours before the end of the current period. You can manage and cancel subscriptions through your Apple App Store account settings.
7.4 Free Trial
New Coach subscribers receive a 7-day free trial. If you cancel before the trial ends, you will not be charged.
7.5 Refunds
Refunds for in-app purchases are handled in accordance with Apple's refund policy. To request a refund, contact Apple Support through their standard refund process.
8. Intellectual Property
All content, features, functionality, algorithms (including the Nutritional Completeness Score algorithm), design, code, graphics, trademarks, and trade names associated with the Service are owned by SGROI Studio Lab and are protected by intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the software, unless laws prohibit these restrictions or you have our written permission.
The "Balance Score" name, logo, and related marks are trademarks of SGROI Studio Lab. You may not use these marks without our prior written consent.
Your data: You retain ownership of the meal data, feedback, and other content you submit to the Service.
9. User-Generated Content
By submitting meal descriptions, feedback, and other content to the Service, you grant SGROI Studio Lab a non-exclusive, worldwide, royalty-free license to use such content in anonymized, aggregated form only for the purposes of:
- Improving the accuracy and functionality of the Service
- Conducting research on nutritional patterns (no individually identifiable data)
- Developing new features and services
We will never publicly share your individual meal data, nutritional scores, or personal information without your explicit consent.
10. Third-Party Services
The Service relies on third-party providers to function, including but not limited to:
- Supabase: Database hosting and user authentication
- Google Gemini AI: AI-powered meal analysis
- Apple App Store: App distribution and subscription management
We are not responsible for the availability, performance, accuracy, or policies of these third-party services. Temporary interruptions in the Service may occur due to third-party service outages or maintenance.
Your use of third-party services is subject to their respective terms of service and privacy policies.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- WARRANTIES OF MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
- ACCURACY OR COMPLETENESS OF NUTRITIONAL DATA
- RELIABILITY OF AI-GENERATED MEAL ANALYSIS
Nutritional data provided by the Service is estimated, not guaranteed. The accuracy of nutrient calculations depends on the accuracy of your meal descriptions, the completeness of the USDA food database, and the performance of AI analysis. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SGROI STUDIO LAB AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:
- Any indirect, incidental, special, consequential, or punitive damages
- Any loss of profits, data, use, goodwill, or other intangible losses
- Any damages resulting from your reliance on nutritional data or recommendations provided by the Service
- Any damages resulting from unauthorized access to or alteration of your data
- Any damages resulting from errors, inaccuracies, or omissions in the nutritional data
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless SGROI Studio Lab and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of any third party
- Any content you submit to the Service
- Any dietary decisions you make based on information provided by the Service
14. Termination
14.1 Termination by Us
We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we determine, in our sole discretion, violates these Terms, is harmful to other users, or is harmful to our business interests.
14.2 Termination by You
You may delete your account at any time through the App settings or by contacting us at [email protected]. Upon account deletion, your data will be permanently removed within 30 days in accordance with our Privacy Policy.
14.3 Effect of Termination
Upon termination, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination (including Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law) will survive.
15. Governing Law and Dispute Resolution
15.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
15.2 Dispute Resolution
Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by applicable local law.
15.3 Brazil
Users in Brazil: Disputes may be resolved in accordance with the Brazilian Consumer Protection Code (Código de Defesa do Consumidor). Nothing in these Terms limits your rights under Brazilian consumer protection law.
15.4 European Union
Users in the EU: Nothing in these Terms affects your statutory rights under EU consumer protection law. You may bring proceedings in the courts of your country of residence.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
17. Entire Agreement
These Terms, together with the Privacy Policy and Health Disclaimer, constitute the entire agreement between you and SGROI Studio Lab regarding the use of the Service. These Terms supersede any prior agreements or understandings, whether written or oral, relating to the subject matter herein.
18. Changes to These Terms
We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' advance notice via email or in-app notification. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
If you do not agree to the revised Terms, you must stop using the Service and delete your account.
19. Contact Us