Terms of Service

01 Acceptance of Terms

By accessing, downloading, or using the Balance Score mobile application ("the App") or visiting our website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App. These Terms constitute a legally binding agreement between you and SGROI Studio Lab ("we," "us," or "our").

02 Description of Service

Balance Score is a nutritional tracking application that calculates a Nutritional Completeness Score (NCS) based on self-reported meal data. The service includes:

• AI-powered meal analysis using text descriptions and photos
• Tracking of 25 essential nutrients
• Personalized dietary targets based on your dietary pattern and life stage
• Food-based recommendations to address nutrient gaps

The App is an educational tool designed to help users understand their nutritional intake. It is not a medical device.

03 Eligibility

You must be at least 13 years old to use Balance Score. If you are between 13 and 18, you must have the consent of a parent or legal guardian. By using the App, you represent and warrant that you meet these eligibility requirements.

04 User Accounts

To use the App, you must create an account with accurate and complete registration information. You are responsible for maintaining the confidentiality of your password and for all activity under your account. You must notify us immediately of any unauthorized use. Each account is for a single individual only.

05 Acceptable Use

You agree not to:

• Misuse the App or use it in any way that violates applicable laws
• Attempt to access other users' data or accounts
• Use automated systems, bots, or scripts to access or scrape the App
• Transmit malicious code, spam, or harmful content
• Reverse-engineer, decompile, or disassemble any part of the App
• Use the App to provide medical advice to others
• Impersonate any person or entity

06 Health and Medical Disclaimer

07 Subscription and Payment

A free tier is available with basic features. The Coach tier is available via in-app purchase at $6.99 per month or $49.99 per year. Pricing is subject to change with reasonable advance notice.

Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. You can manage and cancel your subscription through your Apple App Store account settings. Refunds are subject to Apple's refund policy.

08 Intellectual Property

All content, features, functionality, algorithms (including the NCS algorithm and bioavailability modifiers), design, trademarks, and intellectual property within the App are owned by SGROI Studio Lab and protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on the App without our express written permission.

09 User-Generated Content

You retain ownership of the meal data, descriptions, and feedback you submit through the App. By submitting content, you grant SGROI Studio Lab a non-exclusive, royalty-free license to use this content in anonymized and aggregated form for the purpose of improving the service. We will never publicly share your individual meal data or personal information.

10 Third-Party Services

The App relies on third-party service providers including Supabase (database and authentication), Google Gemini AI (meal analysis), and Apple (app distribution and in-app purchases). We are not responsible for the availability, performance, or policies of these third-party services. Your use of these services is subject to their respective terms and privacy policies.

11 Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SGROI Studio Lab does not warrant that:

• The App will be uninterrupted, error-free, or secure
• The nutritional data or NCS scores will be accurate, complete, or reliable
• The AI-powered meal analysis will correctly identify all ingredients or quantities
• The App will meet your specific health or nutritional needs

12 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SGROI STUDIO LAB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, HEALTH, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13 Indemnification

You agree to indemnify, defend, and hold harmless SGROI Studio Lab, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the App
• Your violation of these Terms
• Your violation of any third party's rights
• Any dietary or health decisions you make based on information provided by the App

14 Termination

We reserve the right to suspend or terminate your account and access to the App at any time, with or without cause, for violation of these Terms or for any other reason at our sole discretion. You may delete your account at any time by contacting us at admin@sgroistudiolab.com.

Upon termination, your right to use the App ceases immediately, and we may delete your data in accordance with our Privacy Policy.

15 Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United States of America, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved through binding arbitration administered by the American Arbitration Association, except where prohibited by applicable local law.

For users in Brazil: Disputes may alternatively be resolved in accordance with the Brazilian Consumer Protection Code (Codigo de Defesa do Consumidor) and brought before the competent courts in Brazil.

For users in the European Union: Nothing in these Terms affects your statutory rights as a consumer under applicable EU member state laws, and disputes may be brought before the competent courts of your country of residence.

16 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17 Entire Agreement

These Terms, together with our Privacy Policy and Health Disclaimer, constitute the entire agreement between you and SGROI Studio Lab regarding your use of Balance Score. These Terms supersede any prior agreements or understandings.

18 Changes to These Terms

We may modify these Terms at any time. For material changes, we will provide at least 30 days advance notice via email or in-app notification. Your continued use of the App after the effective date of the revised Terms constitutes acceptance. If you do not agree with the changes, you must stop using the App and delete your account.

19 Contact Us

For questions or concerns about these Terms, please reach out to us: